Robust complaints mechanisms

Workers who are subject to human rights violations are often unable to report these crimes without fear of retaliation. In addition to upholding legislation, robust complaints mechanisms allow everyone who is aware of a violation to safely report it.

In order to harmonise grievance mechanisms in supply chains worldwide, appellando – one of our campaign partners – established a multi-stakeholder framework including non-governmental organisations, unions, traders and retailers including Aldi and Lidl.

They have also partnered with local NGOs to implement training initiatives for migrant workers in Spain, educating them on their rights and access to helplines. This example of best practice highlights a collaborative approach to ensuring human rights enforcement at every stage of the supply chain, effective investigations and concerted, sustained remediation efforts.

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